Returns & refunds

We offer a 14-day  period for you to return artworks and get a full refund if you are not happy with it.

We are offering free returns for a limited period. Please follow the steps below, and we’ll pick up the returns delivery tab and take care of the logistics.

MAKING A RETURN

Sometimes you just need to send something back. Simply follow the steps below:

Please email marianne@mariannenix.com and request a refund within 14 days of receiving your order;

Don’t forget to give us your order number and collection address;

Once your request has been accepted, we’ll liaise with you to arrange collection;

All artworks must be returned in the same condition in which they arrived;

In order to qualify for a refund, artworks must be carefully packed and returned in their original packaging;

Once your order has been successfully received back, we will process your refund for you as soon as possible and no later than 30 days after we have received it back.

If you have any problems with your refund, please don’t hesitate to get in touch with us.

DAMAGED ARTWORKS

Unfortunately accidents can happen, so if an artwork is damaged upon arrival at your specified delivery address, please submit an image of the damage as proof to allow us to investigate further, then follow the steps as outlined above.

If you need any clarification or have any further questions, you can get in touch with us at marianne@mariannenix.com or 07525651326

If you have returned the artwork because it is faulty or mis-described, we will refund the price of the artwork in full, and any applicable delivery charges.